Digital
The Salvation Army
Emails have become an integral part of every Salvation Army campaign and we have also been able to make greater use of video content.
Which?
Challenge: Improve engagement with Which? to ensure subscribers don’t cancel their subscription.
Solution: Target those subscribers who are exhibiting signs of disengagement (not web browsing, not opening emails) and use this non-engagement behaviour to trigger a series of emails which are designed to re-engage.



